I have a number of little stories for you from my first viagra cialis online pharmacy pharmacy rounding experience.
First of all, Deb Smith, Chief Nursing Officer, told me to stop by because she had a very special story to tell me about one of our employees going above and beyond to help others. Deb received a phone call from another OSF facility about someone needing a MRI before the patient’s son left to serve in the Iraq War. After passing the information to Lisa Zoeller, director of Medical Imaging, the patient found out there was a 2-week wait for out patient MRIs. However, Lisa wasn’t going to make this woman wait until after her son was sent half-way across the world. After all, he wanted to know what was wrong with his mom too! Lisa turned the 2-week wait into 2-days. The mother got her MRI taken and read with plenty of time to take in the news before her son was shipped out. Thank you, Lisa, for making an exception for an extraordinary situation. It made all the difference for this family.
While I was visiting the Emergency Department, Marty, RN, told me a story about a family who was displaced by Hurricane Katrina and came to receive medical attention for their son. The family had no insurance and had been to every free clinic they could to find out what was wrong with their obviously sick little boy. However, everywhere they went physicians and nurses told the family, he’s just constipated… it will pass. The boy’s swollen abdomen and weak phyisical nature was more concerning to Marty. Essentially, with few tests, Marty admitted it did seem like constipation, but something was different. Marty suggested a blood work up and even though the parents wanted to take off due to the discouraging “obvious” diagnosis, they waited patiently. And when the blood work came back, sure enough it was critical. This little boy needed to see pediatric specialists as soon as possible. The boy was life flighted to OSF Saint Francis where he was diagnosed with leukemia. Had Marty and other staff not been so persistent, OSF Saint Francis pediatric specialists said the boy wouldn’t have made it through the night. Now, the little boy is doing fine and his parents have since stopped by the Emergency Department to tell staff how thankful they are for the care they received. There’s a little peace of mind knowing that if I had an emergency, I know I’d be in good hands at OSF St. Joseph Medical Center. Thanks, Marty!
Up on the second floor in Ortho/Neuro, Manager Marcia Laesch bought her employees lunch one day due to the fact they had been so busy. Her employees turned around and threw her an impromptu birthday party with ice cream and cake. We love to see this kind of compassion to and from employees and their managers. We not only serve patients with the greatest care and love, we serve each other too. Thanks for being such a great example!
On the medical floor last week, there were three 101’s at once. What’s a 101? Yes, I had to ask. A 101 means a patient that needs constant supervision for any number of reasons. Because there were three of these, a volunteer was asked to come and sit in between two of the patient rooms. This freed up some of the nursing staff and was a huge help to the department. The volunteer stood guard for over eight hours. Our volunteers are the best! I don’t know what we would do without them!!
I also stopped by the Transitional Care Unit to see how things were going. It was pretty quiet, but word was that Max, the therapy dog, was coming to visit the next day. I’ll have to check back to see how that went!!! Patients in the TCU are always in for a treat when Max comes to visit. Thanks go to Gail Scoates, regulatory coordinator, for making it happen!
